Privacy Policy

Last updated: November 2024

Introduction

Pet Care With Nina (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.

Information We Collect

We may collect the following types of information:

Personal Information:

  • Name and phone number
  • Home address
  • Home access information (garage codes, door keypad codes, or house keys if provided)
  • Pet information (name, breed, age, medical conditions, behavioral notes)
  • Emergency contact information

Payment Information:

  • If you pay through our booking site, your payment card information is collected and processed by Square (our payment processor). We do not store your full card details directly.

Automatically Collected Information:

  • We may use Google Analytics to collect website usage data, which may include device and browser information and IP address.

How We Use Your Information

We use your information to:

  • Provide pet care services
  • Access your home to care for your pets
  • Communicate with you about appointments and your pets
  • Send appointment reminders and updates
  • Process payments
  • Improve our services

Third-Party Services

We use the following third-party services:

  • Cloudflare Pages: Website hosting
  • Square: Payment processing
  • Google Analytics: Website analytics (if enabled)

These services have their own privacy policies governing how they handle your data.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only:

  • With the third-party services listed above to provide our services
  • With your consent
  • To comply with legal obligations
  • To protect our rights or safety

Data Security

We implement appropriate security measures to protect your personal information, including:

  • Keeping physical keys secure and labeled with codes (not addresses)
  • Not sharing access codes or keys with any third party
  • Using secure payment processing through Square

However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Request return of your house keys

To exercise any of these rights, please contact us via text message.

Contact Us

If you have questions about this Privacy Policy or want to update or delete your information, please contact us via text message.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.